Challenge:
Crescent Shopping Centre were faced with the challenge of needing to find a ticketing platform which would deliver a seamless experience for both their customers and their team from start to finish.
They needed a system which would offer their customers the ability to choose their own dedicated timeslot to visit Santa, making sure that experience was unique and private for each family. Crescent Shopping Centre needed a way to make sure each family was showing up for their allocated timeslot and that those with a valid ticket were at their designated time.
Result & Key Features:
For this event, the team at Eventmaster incorporated the recurring timeslot functionality which allowed each family to choose their own 10-minute timeslot giving every family their own unique experience.
The Crescent Shopping Centre wanted to offer dedicated sensory hours, allowing families to book quieter Santa visits during the first hour every Sunday morning. Eventmaster was able to facilitate this offering a separate option for customers to book the specific hours set.
Customisable order form questions and real-time reports provided Santa with all the information he needed to know about the children visiting.
The Crescent shopping centre also benefitted from our complimentary scanning app, this allowed their staff to quickly scan tickets, manage chosen timeslots and make the event run smoothly throughout the day.
Calendar Functionality:
At Eventmaster, we have a new recurring timeslot functionality which allows customers to choose their own dedicated timeslot, this feature is perfect for organisers who are looking to set up their own Santa’s Grotto, Pumpkin patch or any event in which the customer would need a dedicated timeslot.
Eventmaster Scanning App
As an event organiser, you gain access to our complimentary scanning app, which allows organisers to scan customer tickets at events. The complimentary scanning app allows you to remain in control on the door and supports you in forecasting operational needs for future events while offering your customers a seamless check in experience.
Real-time Reporting:
As an Eventmaster organiser you have full access to all your event data. Reports are updated in real-time, so you always have the most up to date information. Reports include both dashboards/overviews and full reports to download. Real-time Reporting allows you to track ticket sales, merchandise purchases and engagement.
Customisable Order Form
Eventmaster offers organisers full control over the order form questions that they would like to ask their customers, if that be dietary requirements for a Gala Dinner or an estimated finish time for a HYROX event, the order form can be completely customisable to tailor to the organiser needs.
“Ciarán and the team at Eventmaster were able to offer us the perfect platform to provide our customers a smooth booking experience in which they could choose their own unique time to visit Santa. The platform also provided our staff with a more beneficial way to streamline the bookings throughout the day.
The support provided by the Eventmaster team was endless, always available when needed, making the whole experience stress-free. We would recommend Eventmaster to anyone who is looking for the perfect platform to plan their own Santa’s Grotto experience.”
- Eimear Dwan
Marketing Manager
